FAQ’s

We strive to keep all of our fabulous Mommies  happy If you have an issue for any reason, please contact us at info@mommyandmeuae.com immediately.

We try our best to accommodate all orders, and we are dedicated to providing excellent customer service.

BEFORE YOU PURCHASE, PLEASE KEEP IN MIND:

We cannot state this enough, please read each item description carefully, and use our measurement guides if applicable to measure.

we usually suggest to go one number bigger than regular size for the maternity robes 

Where do your items ship from?

We ship from our warehouse located in Al twar within 5-7 business days , Saturday  through Thursday .During holidays, restocks, and new launches, we can experience a small delay.

 

How long does it take for shipping?

Once order shipped it take 2-3 Business days to deliver  on all orders in the  UAE!

Within GCC It take 7-10 business days to deliver.

Do you offer gift wrapping?

We now offer gift wrapping at an additional cost! Please ensure the gift box and written note are added PRIOR to checkout to ensure your order is packaged in a gift box. Items are neatly packed without  branded tissue, and note card with a custom handwritten note (if one is left before checking out).

Can an order be changed?

We are unable to change an order once it's been placed.

Can an order be canceled?

Due to the volume of orders we process we cannot cancel an order.

Do you accept returns?

We at mommyandmearabia  will gladly accept returns of product(s) purchased from https://mommyandmearabia.com only.

  • Products must be in their original and respective packaging. Refunds are processed in 10-15 business days after receiving the return.
  • A return shipping label and instructions will be provided when your return is approved.
  • Once the item(s) for return is received and reviewed, you will be emailed. We will issue you a refund for the amount to the original payment form(s) or bank transfer.

Do you accept exchanges?

We currently do not accept exchanges, As every order is  designed and tailored based on order request .If you change mind and need a different size, color, etc, please note that no return applicable on change of mind 

 

Please refer our return and refund policy for more details 

Which payment methods are accepted?

We are currently accepting cash on delivery and bank transfer only.

Care & Wash For Our Products

Most of our apparel is made from linen blend cotton and cotton jersey , and we suggest washing them on cold/gentle cycle inside out. Lay flat to dry  and iron if needed. 

Will the fabric shrink?

No, Everything is pre-washed and fabric doesn’t shrink.

Why do my items fit differently?

In each production, we are constantly making small improvements from our customers' feedback. Measurements of our fabric may be 1-5cm in difference for seam allowance and the natural nature of the delicate fabric. Snaps, zippers, and small details are often improved to ensure the highest quality available in current production standards.

After placing an order, If i want to change my size or add one more item to cart to avoid additional shipping.Am I able adjustment?

  • For any adjustment please contact us on Instagram or write us on the chat section .please keep your order number handy.
  •  Any adjustments should be done within 24hrs of order placement.
  • Once Order shipped  no adjustments will be considered.

Does company provide size alterations?

No, as we make orders based on our  Sizing chart given for reference . 

alterations has to be done by the customer

Have a suggestion? Please email us: info@mommyandmeuae.com